EQ Factor

Here’s something I’ve observed countless times. The most reliable person on a team carries way more weight than anyone realizes and eventually burns out. But nobody notices until it’s too late.

Performance reviews are some of the most underused tools in the workplace, and when they are used, they’re one of the most misused tools in the workplace. I’ve said that for years, and the data keeps backing me up.

One of the most powerful choices we can make – whether at home or at work – is gratitude. Being thankful acts like a reset button that clears tension and frustration. The cool thing is that choosing to be grateful is entirely within our control.

The following observation has been mentioned in workplaces for a long time: People don’t quit jobs, they quit bosses. That begs the question, “What specific management shortcomings drive talented employees out the door?”

Every day we face situations we didn’t choose. A coworker drops the ball on a project. Traffic makes us late. A family member says something hurtful. We can’t control these events, but we can control how we respond to them. That choice – between reacting impulsively or responding thoughtfully – determines whether we experience success or frustration.

The concept of emotional intelligence (EQ) has evolved considerably since psychologists Peter Salovey and John Mayer first coined the term in 1990. Their work laid the foundation for one of today’s most important ideas, but as with many new concepts, definitions get refined over time. And rightfully so.