MAC Medical, Inc. concentrates in manufacturing top quality medical equipment including Warming Cabinets, Stretchers, Sinks, Tables, Cabinetry, Case Carts, IV Stands, Mayo Stands, and many other stainless steel products. Founded in 1998 by Dennis and Stacey Cooper, the company has grown to more than 120 full-time employees operating in a 100,000 square foot manufacturing facility and 8,200 square foot corporate office. Both facilities are located in Southern Illinois making this an ideal place for centralized distribution to the entire United States. Not limited to the United States, MAC Medical has product in over 20 countries worldwide.
“Our competitive advantage has always been the ability to customize projects to any specific customer need.”
Founded as a solutions-based company, MAC Medical still maintains that as its core competency. With no project too large or too small, MAC Medical is committed to providing solutions for customer needs with its service and American-made products.
OR Today magazine recently learned more from MAC Medical President Dennis Cooper.
Q: Can you share a little bit about your company’s history and how you achieved success?
Cooper: Since our inception as a small team in 1998, our company has grown to over 120 full-time employees with exponential growth in the past few years. We continue to utilize state-of-the-art equipment such as a 3D CAD solid modeling system, a fully automated fabrication department, and employing highly skilled craftsman making it possible to produce medical equipment unparalleled in the marketplace.
We wouldn’t be where we are without the strategic relationships of our domestic and international partners.
Q: What are some advantages that your company has over the competition?
Cooper: Our competitive advantage has always been the ability to customize products to any specific customer need. Whether it’s a small table or a large bank of custom cabinets, we can find a solution.
Q: What are some challenges that your company faced last year? How were you able to overcome them?
Cooper: We continue to be presented with project challenges that sometimes seem almost impossible at first glance. I can’t say enough about our experienced in-house engineers and customer service team who dig deep, find solutions, and ultimately figure out a way to complete those unique projects. That’s a testament to the continued success at MAC Medical.
Q: How do you explain your company’s core competencies and unique selling points?
Cooper: With our concentration on customer service and manufacturing the highest quality products available, we are always committed to providing solutions for customer needs. Whether it’s an extremely complex product or nearly impossible shipment timeframe, we are always ready to do what it takes to ensure the customer is taken care of.
Q: What product or service that your company offers are you most excited about right now?
Cooper: MAC Medical recently launched its newly redesigned D-Series (Data Logging) Blanket & Fluid Warming Cabinets. These are the user-friendliest temperature recording devices on the market today. They are equipped with independent, digitally controlled heating chambers that offer actual temperature and set point displays along with simple plug and play data download that requires no additional software. There are 27 standard models to choose from with a sleek new appearance.
Also available as a premium upgrade are the TS-Series (Touch Screen) Warming Cabinets. These Ethernet/Wi-Fi enabled warmers offer smart technology by allowing remote connectivity to your warmer (via smart phone app), giving you control wherever you are.
We are also excited about our newly redesigned PT1001 General Transport Stretcher. This stretcher allows for easy and comfortable patient transfer with a weight capacity of up to 750 pounds. Economical and versatile, the PT1001 is an ideal solution for any department where cost-efficient quality is required.
Q: Can you explain the process of creating one of your products?
Cooper: We start with a need, whether we recognize a medical facility in need of a product or a customer comes to us with a specific product request. Once that need is identified our engineering staff takes over with product development by working out a plan and designing a proof of concept, which can take several revisions. From there we have the product built based on the final approved engineered drawings. If this is going to be a new product offering we then test; retest, and quality check the new product to make sure it passes our rigorous standards. Once approved it’s in the hands of our in-house marketing department to do a full product launch through outbound and inbound channels, educate our distributors and customers, and ultimately track its vitality.
Q: What is on the horizon for your company? How will it evolve in the coming years?
Cooper: We continue to help our customers grow and meet any complex requirement they may have. We adapt to the ever-changing market and economic conditions ensuring we maintain the core of MAC Medical.
Q: Can you share some company success stories with our readers – one time that you “saved the day” for a customer?
Recently, MAC Medical was confronted with one of those challenging projects with an educational laboratory (primarily used for residence training). This was a new construction where the general contractor was replaced mid project causing a delay with project management. We were challenged with the most complex build to date to be completed in the original timeframe leaving us with virtually no time to finish design and build the project. MAC Medical was able to deliver a fully customized setup of sinks, tables, cabinets and shelving on time.
Cooper added that this is a prime example of a project that we were happy to take on. Just because a project seems impossible doesn’t mean it is. We are extremely happy this worked out for all parties involved. There’s nothing more rewarding than a satisfied customer and ultimately this gives our next generation of doctors an up-to-date facility where they can learn and practice.
Q: Can you tell us more about recent changes to your company, inventory, services, etc.?
Cooper: We are proud of our newly redesigned website www.macmedical.com that launched earlier this year. The clean new design reflects our commitment to the growing needs of our customers along with building upon technology to address present and future business needs. Visitors are welcomed with simple navigation, new and expanded product line content, literature resources, price request capabilities, and search functionality. In addition, the new site is completely responsive and mobile-friendly.
In addition, we have a new updated product catalog now available with over 50 pages of product information to browse. For a copy of our new catalog, contact customer service, or you can simply download a digital version on our website.
We also have a new Quick Ship Program to meet urgent project needs. With fast and reliable 1-2 day shipments, this new program provides a responsive approach for time-sensitive projects. The available products for Quick Ship continues to expand.
Q: Can you tell me about your staff?
Cooper: MAC Medical is proud to employ a staff dedicated to customer service. Our employees are truly the heart and soul of our business. They are proud to take part in helping our customers succeed. All of our staff goes above and beyond. I can’t say enough about our team as a whole, they truly are appreciated.
Q: What is most important to you about the way you do business?
Cooper: Our motto since the beginning has been “Customer needs are our first priority.” Without our customers we wouldn’t have a business, so it’s important that we take care of those who take care of us. I think as long as we continue to live out that motto, MAC Medical will continue to find success.